Infinity Rent A Car respects your privacy and is committed to protecting the personal information you provide when using our website, booking a vehicle, contacting our team, or using our rental services.
1. Information We Collect
We may collect information including:
- Full name, nationality, date of birth and contact details
- Passport, Qatar ID, visa and driving licence information
- Booking and rental information
- Vehicle pickup and return details
- Payment and transaction information
- Security deposit and refund information
- Communications with our customer service team
- Information relating to accidents, damages, traffic violations or rental claims
- Website usage information, cookies, IP address and device/browser information
We do not normally store complete payment card details when payments are processed through authorized payment service providers.
2. How We Use Your Information
We may use your information to:
- Process reservations and rental agreements
- Verify your identity and driving eligibility
- Process payments, deposits and refunds
- Provide customer support and roadside assistance
- Manage vehicle delivery, collection and rental extensions
- Handle accidents, damages, fines, insurance claims and disputes
- Prevent fraud, misuse and unauthorized transactions
- Meet legal, regulatory, accounting and law-enforcement requirements
- Improve our website, services and customer experience
- Send offers or marketing communications where permitted and where appropriate consent has been obtained
3. Sharing of Information
Where necessary, we may share relevant personal information with trusted third parties including payment providers, insurance companies, banks, vehicle rental partners, booking platforms, IT and hosting providers, government authorities, traffic authorities and law-enforcement agencies.
We only share information where reasonably necessary for providing our services, fulfilling legal obligations, protecting our rights or where otherwise permitted by applicable law.
4. International and Third-Party Bookings
If you make a reservation through a travel agency, broker, online booking platform or other partner, your personal information may also be processed according to that partner's privacy policy.
Information may also be processed or stored using service providers located outside Qatar where required for the operation of our business, subject to applicable legal requirements and appropriate safeguards.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website performance and improve the booking experience.
Some cookies may be provided by third-party services such as analytics, advertising, payment or booking technology providers.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable contractual, accounting, insurance, regulatory and legal requirements.
Information that is no longer required will be deleted, anonymized or securely disposed of where appropriate.
7. Data Security
Infinity Rent A Car uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable Qatar law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where there is no lawful reason to continue retaining the information
- Object to certain processing
- Withdraw previously provided consent where applicable
- Ask how and why your personal information is being processed
Requests may require verification of your identity.
9. Marketing Communications
Where applicable, customers may opt out of promotional emails, SMS messages or other direct marketing communications.
Opting out of marketing communications will not prevent us from sending necessary communications relating to an active booking, rental agreement, payment, vehicle, accident or customer-service matter.
10. Third-Party Links
Our website may contain links to third-party websites or services. Infinity Rent A Car is not responsible for the privacy practices, security or content of third-party websites.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements or business practices.
The latest version will be published on our website together with its effective or last-updated date.
12. Contact Us
For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact:
Infinity Rent A Car
Doha, State of Qatar
Website: www.infinityrentacar.qa
Phone: +974 7777 2510
Email: res@infinity-qatar.com
